tng88 Privacy Policy

1. Introduction

tng88 ("tng88", "we", "us", "our") is committed to protecting the privacy and personal data of all individuals who interact with the tng88 platform, including registered players, prospective players, and visitors to the tng88 website at tng88.app.

This Privacy Policy describes in plain terms what personal data tng88 collects, why we collect it, how we use it, who we may share it with, and what rights you have in relation to your personal data. We have endeavoured to write this policy in clear language while maintaining the legal precision required of a licensed gaming operator.

tng88 operates under an internationally recognised gaming authority licence, which imposes specific requirements on the collection and retention of player data, particularly for the purposes of identity verification, anti-money laundering (AML) compliance, and responsible gaming obligations. Some data collection is therefore mandatory as a condition of holding that licence, and certain data must be retained for specified periods regardless of any individual deletion request.

2. Data Controller

For the purposes of applicable data protection law, tng88 is the data controller in respect of personal data collected through the tng88 Platform. The data controller is responsible for determining the purposes and means of processing personal data.

If you have any questions about this Privacy Policy or wish to exercise any of your data protection rights, you may contact us at the address provided in Section 15 of this Policy.

3. Data We Collect

tng88 collects the following categories of personal data, depending on how you interact with the Platform:

• Full legal name;
• Date of birth;
• Government-issued identification number (e.g., MyKad number for Malaysian nationals);
• Copies of identity documents provided during Know Your Customer (KYC) verification.

• Residential address;
• Email address;
• Mobile telephone number.

• Payment method details (e.g., Touch 'n Go eWallet account reference, bank account details used for FPX or online banking via Maybank2u, CIMB Clicks, or Public Bank Online);
• Transaction history including deposits, withdrawals, and gaming activity;
• Source of funds documentation where required for AML compliance.

• IP address and geolocation data;
• Device identifiers, browser type and version, operating system;
• Session logs and access timestamps.

• Gaming activity records including games played, wagers placed, and outcomes;
• Promotion and bonus usage history;
• Customer support interaction records.

• Your preferences regarding the receipt of marketing communications from tng88.

4. How We Collect Your Data

tng88 collects personal data through the following means:

• Direct submission — data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or participating in promotions;
• Automated technical collection — data collected automatically when you access the tng88 Platform, including through cookies, server logs, and similar tracking technologies (see Section 8);
• Third-party sources — identity verification and fraud prevention data received from KYC and AML service providers, and payment processing data from authorised payment processors including Touch 'n Go, FPX network operators, and e-wallet providers.

5. How We Use Your Data

tng88 uses the personal data we collect for the following purposes:

• To create and administer your tng88 account;
• To verify your identity and age (21+) as required by our licensing obligations;
• To process deposits and withdrawals and maintain accurate financial records;
• To deliver the gaming, betting, and promotional services you have requested;
• To comply with anti-money laundering (AML) and counter-terrorist financing (CTF) obligations under our international gaming licence;
• To detect, investigate, and prevent fraudulent transactions and other prohibited conduct;
• To provide customer support and respond to enquiries;
• To send service-related communications (e.g., account notifications, transaction confirmations);
• To send marketing communications where you have provided consent or where we have a legitimate interest in doing so, and subject to your stated preferences;
• To improve the Platform through analysis of usage patterns and technical performance data;
• To fulfil responsible gaming obligations, including monitoring for indicators of problem gambling behaviour.

6. Legal Basis for Processing

tng88 processes personal data on the following legal bases:

• Contractual necessity — processing required to provide the services you have requested and to administer your account;
• Legal obligation — processing required to comply with AML, KYC, and responsible gaming obligations under our gaming licence and applicable law;
• Legitimate interests — processing for fraud prevention, platform security, and service improvement, where such interests are not overridden by your data protection rights;
• Consent — processing of data for marketing communications, where consent has been obtained and may be withdrawn at any time.

7. Data Sharing & Disclosure

tng88 does not sell personal data to third parties. tng88 may share personal data with the following categories of recipients where necessary and proportionate:

• KYC and identity verification providers — to verify your identity and age as required by our licensing obligations;
• Payment processors — including Touch 'n Go, Boost, GrabPay, DuitNow, FPX operators, and banking partners, for the purpose of processing financial transactions;
• Game content providers — limited technical data necessary for the delivery of game content from licensed third-party providers;
• Fraud prevention and AML service providers — for the detection and prevention of money laundering, fraud, and other financial crime;
• Regulatory and licensing authorities — where disclosure is required by our gaming licence or applicable law;
• Law enforcement — where tng88 is required or permitted by law to disclose data to a law enforcement or government authority.

All third-party service providers with whom tng88 shares personal data are required to process that data only for the specified purpose and in accordance with tng88's instructions and applicable data protection requirements.

8. Cookies and Tracking Technologies

The tng88 Platform uses cookies and similar technologies to deliver a functional and personalised experience. Cookies are small data files placed on your device when you visit tng88.app.

• Strictly necessary cookies — required for the Platform to function, including session management and login authentication. These cannot be disabled.
• Analytical cookies — used to understand how players use the Platform, which pages are most visited, and where errors occur. This information is used in aggregate and anonymised form to improve Platform performance.
• Functional cookies — used to remember your preferences such as language settings and display options.
• Marketing cookies — used to deliver relevant promotional content where you have consented to receive marketing communications.

You may manage your cookie preferences through your browser settings. Disabling certain categories of cookies may affect the functionality of the tng88 Platform.

9. Data Security

tng88 implements technical and organisational measures designed to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the tng88 servers;
• Encryption of sensitive data fields at rest within tng88 database systems;
• Access controls limiting personal data access to authorised personnel on a need-to-know basis;
• Regular security audits and vulnerability assessments;
• 24/7 monitoring for suspicious access patterns and potential security incidents.

While tng88 takes data security seriously and maintains a robust security programme, no online system can guarantee absolute security. In the event of a data breach that is likely to result in a risk to the rights and freedoms of affected individuals, tng88 will take appropriate steps in accordance with applicable legal requirements.

10. Data Retention

tng88 retains personal data for as long as is necessary for the purposes for which it was collected, subject to the following considerations:

• Account data and gaming transaction records are retained for a minimum of five (5) years from the date of account closure or last transaction, as required by AML and licensing regulations;
• KYC verification documents are retained for the period required by our international gaming licence and applicable AML regulations;
• Financial transaction records are retained for a minimum period in accordance with applicable financial record-keeping requirements;
• Marketing preference data is retained until you withdraw consent or request deletion, subject to any overriding legal retention obligations.

On expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.

11. Your Data Protection Rights

Subject to applicable law and the conditions of tng88's gaming licence, you have the following rights in relation to your personal data held by tng88:

• Right of access — you may request confirmation of whether tng88 holds personal data about you and a copy of that data;
• Right to rectification — you may request correction of inaccurate or incomplete personal data;
• Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to any legal retention obligations that override this right;
• Right to restriction — you may request that tng88 restrict processing of your data in certain circumstances;
• Right to object — you may object to processing of your data based on legitimate interests, including for direct marketing purposes;
• Right to withdraw consent — where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please contact tng88 at the details provided in Section 15. tng88 will respond to all verifiable data subject requests within a reasonable timeframe in accordance with applicable law.

12. Children's Privacy

The tng88 Platform is strictly for individuals aged 21 years and above. tng88 does not knowingly collect personal data from persons under the age of 21. Age verification is conducted as part of the registration process. If tng88 becomes aware that personal data has been collected from an individual under 21 years of age, that account will be immediately suspended, all data will be deleted (subject to any mandatory retention obligations), and any funds deposited will be returned.

If you believe that an individual under 21 has registered an account on the tng88 Platform, please contact tng88 support immediately.

13. International Data Transfers

As an internationally licensed gaming platform, tng88 may transfer personal data to systems and service providers located outside Malaysia. Where such transfers occur, tng88 ensures that appropriate safeguards are in place to protect personal data to a standard equivalent to that required under tng88's licensing obligations.

Safeguards for international data transfers may include contractual data processing agreements incorporating appropriate data protection clauses, and transfers only to jurisdictions or service providers with recognised adequate data protection standards.

14. Changes to This Privacy Policy

tng88 reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered players via the email address on file or through a prominent notice on the tng88 Platform prior to the effective date of the change. The "Last Updated" date at the top of this Policy will be revised accordingly.

Your continued use of the tng88 Platform following publication of an updated Privacy Policy constitutes your acceptance of the revised policy. If you do not accept the revised policy, you must cease using the Platform and contact support to arrange closure of your account.

15. Contact Us

For any privacy-related enquiries, data subject access requests, or to exercise any right described in this Policy, please contact the tng88 data team:

• Email: [email protected]
• Live Chat: Available 24/7 via the tng88 Platform

tng88 aims to acknowledge all privacy enquiries within 3 business days and to resolve them within a reasonable period thereafter.